The Transaction Story with Turkish Customer on HN1600 BOPP Film Slitter Rewinder

The story began when a Turkish customer expressed interest in purchasing our BOPP film slitter rewinder machine for flexible packaging film materials. However, since we were located thousands of miles away from the customer, it was important to establish trust between us. To achieve this, the sales manager Klay from HAVESINO provided the Turkish customer with detailed information about the slitting and rewinding machine HN1600, including its configuration and technical parameters. Additionally, Klay shared a complete operation video of the machine with the customer which makes customer know how to use the machine well.

Besides, to let customer convince machine from us are reliable, we provided the him with references who has beening using our slitter rewinder machine for many years in European area, including those from Turkey, Hungary, and Spain. This information was valuable to the Turkish customer, he was pleased with the references and subsequently decided to purchase a top-level configuration of the HN1600 machine from HAVESINO. Although at beginning, the Turkish customer required a very low price, but after our efforts to show him the advantages and our after-sale services from Havesino, he improved his target and make the payment very soon within one week!

After the purchase was made, our documentary team arranged the shipping for the slitting and rewinding machine to Turkey. During the transportation, we keeps updates to customer until customer picked up the machine to the factory sucessfully. Upon receipt of the machine, our team provided 7×24 hours online technical support to reply customer’s questions. This service was greatly appreciated by the customer, he praised HAVESINO as the most professional machine manufacturer they had ever worked with.

So price is not the only factor to consider when buying a machine. What’s the most important, the quality, stable working and also complete and quick after-sale service is also very important.